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Reflecting on '20 šŸž #171

Ross Chapman
Ross Chapman
@rosschapman
Hey everybody,
When putting this issue together, I Googled messages of 2020. That lead me to a motto: ā€œIā€™m sorry I have to takeĀ careĀ of me.ā€
Yes, that was some year. 1.66m deaths worldwide so far. We have survived both physically and mentally. We have built resilience. It has not been easy, but we have survived.
The photo above was taken from one of the few trips I did this year: A long weekend with my family in the Lake District. It reminds me that there is more ahead. It may get rocky, there is a clear horizon to shoot for.
Iā€™m looking forward to ā€˜21, like any other time Iā€™ve seen a year closing out. Some of my highlights this year:
..and a few things I have learned:
  • When stuck, go in search for inspiration - to get excited once more
  • Choose your support group and speak to them often
  • Really donā€™t care what people think
  • Use your negativity in a positive way
  • A perennial favourite: Keep it simple
Iā€™m leaving this year feeling good. Really good. I hope you get the chance to reflect and relax over this period and Iā€™ll be back in your inboxes in the New Year āœØ
Thank you for reading these issues and I look forward to being more valuable than ever in 2021,
-Ross
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Remote Work šŸ‘©ā€šŸ’»
How to Keep Your Employees Healthy While They Working From Home
How to Keep Your Employees Healthy While They Working From Home
Poor home-office ergonomics and pandemic-related stress can cause health problems. Best piece in here: Lead by example. Iā€™d go as far as saying that if youā€™re in a session for more than 90 minutes, stand up. Be the change you want to see!
www.inc.com
How I Work Remotely: LaĆÆla von Alvensleben
How I Work Remotely: LaĆÆla von Alvensleben
Iā€™m so thankful that LaĆÆla puts out great content consistently every year. How does she plan her day? ā€œAsynchronously in the morning, collaboratively in the afternoons and evenings.ā€ Love that!
dailyremote-com.cdn.ampproject.org
Facilitation šŸ˜Ž
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Unmute yourself. It's time to have better Zoom calls
How humanising our video calls can saveĀ 2021. Steph Cruchon questions the fact the maybe you shouldnā€™t be on mute.
medium.com
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The Top 101 Consulting Frameworks (2020 Year End)
Just think of all the Mural boards you could create and sell back to the firms that created these frameworks?
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How Can I Make Team Meetings More Useful?
How Can I Make Team Meetings More Useful?
I want real discussion, not just team updates. Honestly, I want teams to look at WHAT TECH DOES WELL FIRST, then look at the human interaction WE NEED. Standups could actually be done by tech, leaving time for us to engage with each other. And do you know what we remove from the process? Presentee-ism bullshit.
www.inc.com
UX āš”ļø
ā€ŽNPS I Love You: A Customer Success Podcast by Catalyst: E11- Every Day Is A Reset
ā€ŽNPS I Love You: A Customer Success Podcast by Catalyst: E11- Every Day Is A Reset
ā€ŽLindsey Eatough is incredible. In this episode, Lindsey discusses how to build positive habits, challenges sheā€™s been facing with her transition into a manager.
podcasts.apple.com
KPI is an imperative tool for UX designers
KPI is an imperative tool for UX designers
What measure should we measure with? Well, consider the why as well as the how with KPIs.
uxdesign.cc
Product Analytics Class with Lex Roman
Product Analytics Class with Lex Roman
A simple, self-paced class on how to get up and running with product analytics. A must try if you work in product UX.
lexroman.com
Coolness šŸ˜Ž
What a Crisis Teaches Us About Innovation
What a Crisis Teaches Us About Innovation
The drive to develop new ideas and foster change during an emergency can be cultivated even without a crisis. I would argue though, that it is a forcing function. Would we be further behind with eCommerce, Direct to Consumer, Contactless tech if it wasnā€™t for COVID?
sloanreview.mit.edu
Conferences After Covid Will Be Shorterā€”and Smarter
Conferences After Covid Will Be Shorterā€”and Smarter
Some will be. Honestly, Iā€™ve been out of the conference circuit, both speaking and listening for a while. Iā€™d like to get back into it in 2021.
www-wired-com.cdn.ampproject.org
15 Ways to Love What YouĀ Do
15 Ways to Love What YouĀ Do
The things I wish I knew 15 years ago! Yes, Iā€™m finishing this issue with a new one from me. Expect more writing from me (my most challenging medium) in 2021.
rosschapman.com
Here's to reflecting and relaxing this time!
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Ross Chapman
Ross Chapman @rosschapman

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