Issue #53: Bricks versus Clicks

The results of a recent study reveal how different organisations use UX today. From my experience, I’ve been the UX design team of one, to working as part of a feature team. Different companies approach it in their unique way. In an opinion shared by this piece: “It starts with where UX sits inside the organisation.”

“Right now bots are limited in what you can output to users. This lack of signifiers and affordances is both a challenge and benefit of bots. This article will teach you how to hack the system.” I really need to get into bots next year!

In 2006, the phones in our pockets were used primarily to take a phone call or send the occasional text message. How times have changed. Geoff Teehan, Product Design Director at Facebook, who co-founded agency Teehan+Lax in 2002, had a hypothesis: Companies that focus on delivering great user experiences will see it reflected in their stock price. How did their hypothesis fare?

“Imagine walking into one of your favourite stores. You’re expecting a quality visit as always, but this time you find it hard to locate the products you’re most interested in.” Inspired Mag share what they think are the vital parts of UX in eCommerce. TL:DR: Figure out a system to bring users back and bring down the average online shopping cart abandonment rate (currently sits at 68.63%).

“Could we deflect customer support tickets by having better resources for people to help themselves?” That’s the core question Dana Tessier, Director of Knowledge Management at Shopify asks. Can you really self-serve?

Africa’s two leading e-commerce startups, Jumia and Konga, topped their 2015 Black Friday merchandise sales in Nigeria. What can we learn for the next sales period?

IdeaHunt is a place to crowdsource product ideas, including bicycle business manufacturers. Whether you’re a business on consumer, needing feedback or wishing to give up, IdeaHunt is there for you.

Where bricks are learning new tricks! Velorution are leading the way. “We make sure customers are met right away and by the time they leave they have some of our own branding in their hands.

After only two weeks on Crowdcube, cycling apparel brand Le Col has raised over £430,000. Woah!

“I’ve done three or four solid films now that became cult classics. And everyone’s like, ‘What’s it like being a Muslim?’ That’s offensive.“ Fantastic read from Riz Ahmed someone who has always had something to say.

“Shopping? I can’t really remember what that is. For most of us, it has been turned into choosing things to use. Sometimes I find this fun, and sometimes I just the algorithm to do it for me. It knows my taste better than I do by now.” READ THIS!

Some products, some services, some experiences are just right. It’s hard to know how to make them simpler, more beautiful or more useful. Welcome to Hiut Denim Co.