Issue #51: Understand the problem before you design the solution

When things are easy, people are more likely to do them. I’ve just found an app to help run design sprints within teams. Check it out!

“Before showing any designs make sure everyone clearly understands the problem.” Such a key piece of knowledge and one easily forgotten in the heat of the (design) moment. Also “bring the team through your proposal” is also key to getting buy-in.

“When we remove ego, we’re left with what is real. What replaces ego is humility, yes — but rock-hard humility and confidence. Whereas ego is artificial, this type of confidence can hold weight. Ego is stolen. Confidence is earned.” Fantastic insight by Michael Abehsera, Chief Editor Design @ Topta.

Perfect summary: “For transgender users, online dating can be a challenging, sometimes even dangerous experience. Not only can confusion and discomfort quickly lead to nasty language directed at trans and nonconforming users, but in Tinder’s case, the lack of understanding (not to mention outright bigotry) around transgender issues led some users to file reports to Tinder upon learning that the gender identity of a user they had been matched with was not as clear-cut as they expected it to be.”

There’s a terrific amount of complication in eCommerce, simply due in part to the language we use. Cycling Industry News breaks it down.

Interestingly, I learned in Aral Balkin’s talk at Frontier Conference that our industry and the drug industry are the only ones that call people “users!”

Webchat is an increasing force in online customer service. What do users think of it? Is it widely used and trusted? Chris Heathcote delves deep.

The Remote Trip brings together a community of 30 remote professionals to work while traveling the world together for 3-to-6 months. It looks fantastic, but with all the beautiful locations, I do wonder if any work would actually get done!

I’m really getting into my Cyclocross (as a fan) and hopefully as a participant soon. These kind of posts pique my interest, especially as I pick my new bike up this weekend!

As Brooks celebrate a century and a half of excellence, they have invited a select number of partners to create some special limited edition bicycles in the theme copper. Take a look at the wonderful steeds in this collection. So happy to be using Brooks on my new ride - can’t beat Brooks!