Issue #9

It's been a week of talking, sharing and asking "Why?" When I pick up a task and go through the docum
Issue #9
By Ross Chapman • Issue #9
It’s been a week of talking, sharing and asking “Why?” When I pick up a task and go through the documentation, I often find that in defining the problem, people naturally try and bake in the solution. I ask why? By removing how we think we can solve this and tightening down on what is the real problem we’re solving, we can ensure that we deliver the right thing.
“Whatever failures I have known, whatever errors I have committed, whatever follies I have witnessed in public and private life, have been the consequences of action without thought.”
— Bernard Baruch
Coding your way out of a problem doesn’t help anyone.
Here’s to defining the real problem to help define the solution!

UX Design
Properly created transitions can onboard and orient your user faster than any flashcards. Kit Oliynyk from Adaptive Path gives us a extensive look at UI animations to help show how interactions work.
What is UX Design? 15 User Experience Experts Weigh In
I’ve signed up to a few talks this year, including Frontier Conf and Digital Hampshire. I start every talk by defining what User Experience design is, to better help everyone in the room. Here, 15 experts explain what they believe UX design is.
It’s 2016 already, how are websites still screwing up these user experiences?!
It’s good to know that there’s still a lot of work to do when it comes to improving usability. And I mean A LOT of work to do. Really obvious stuff. Bring it on!
User Research
This is a post I wrote a while back, but was recently picked up on on Twitter. One of the most valuable things that I do as a user experience designer is user testing.
Facebook 'tests loyalty' by purposefully crashing app
There’s usability testing done right, and some, going a little dark! Reports say Facebook’s Android app was made to crash to “test user’s loyalty.” Ok…
Google translates 'Russian Federation' to 'Mordor' in automated error (Wired UK)
When robots go bad! The surname of Sergey Lavrov, the country’s Foreign Minister, was also translated to “sad little horse”
Productivity and Mindset
Digital Product Design Principles
When I read this post on Medium, I was nodding my head all the way through. Wouter de Bres wrote down twelve design principles for his team to help him make design decisions. It reads as a manifesto to great, modern design process. Love it.
Viewport on the App Store
Alex Morris (from MBUK / mountain biking fame!) has created a Viewport: A user research and testing tool for recording a users interaction with your website or responsive web app. Checking it out now!
Dealing with insults the Steve Jobs way
There is so much to learn from the late Steve Jobs. Here, at the 1997 WWDC, he turns an insult into sharing a company vision. There is so much to admire here. He also explains that, instead of asking the engineers “what can we make”, he works first with the Customer Experience, and works back to the technology. Such clear vision, and remember, this is back in 1997.
How to Win in Business? Be Open to Change
I’m always changing my mind. I prefer small change design over months coming up with a master design. Be open to change. Be open to letting yourself evolve. I’ve been a long-time reader of Gary Vaynerchuk, and with his latest post, he analyses why he’s so indecisive (TL:DR it’s ok to change your mind). 
Coolness
““Once you build a product, it’s 99% about community management and engagement.”” Hyperakt’s Marianna Fierro gives us a closer look at On the Grid, a way to travel the world through the eyes of designers. Beautiful work and a good example on how to build an MVP - take a look!
New Year, New Desk? Take a look at this collection of desk paraphernalia to help you be inspired, stay comfortable and get shit done! SmartDesk and Nordic Appeal piqued my interest!
Thanks for reading!
Did you enjoy this issue?
Ross Chapman
A weekly collection of product design, user research, cycling and coolness from @rosschapman of @etchuk
Carefully curated by Ross Chapman with Revue. If you were forwarded this newsletter and you like it, you can subscribe here. If you don't want these updates anymore, please unsubscribe here.