I’m just putting the finishing touches on to a usability testing session evaluation that we ran at the weekend
. With no idea how many users we would be able to test designs with, it was quite a challenge to identify which user journeys we wanted to test and whether users are new or returning customers.
Dare I say, these are good problems to have. We’re testing a coded prototype to find out whether this is a viable solution to a business problem. Every bit of feedback is useful, whether it is positive or negative.
How do you make best use of an opportunity to talk to users though? One video I’ve found this week to be particularly useful is from Danny Hearn
, who, at DIBI conference, explained some of the methods he’s used at John Lewis. Pay particular attention to Learn cards and Test cards - something we used and found very helpful.
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