Issue #26 - Hot this week!

This issue starts with a bang (quite literally!).Design needs to be bold and sometimes you need to te
Issue #26 - Hot this week!
By Ross Chapman • Issue #26 • View online
This issue starts with a bang (quite literally!).
Design needs to be bold and sometimes you need to tear-down things and rebuild them. This can be anything from a user journey that loses customers, to the process of changing your credit card on your account.
That’s why we use design iteration. You’re learning more about your users by providing solutions and learning what works (and what doesn’t). If you break the learning loop, you run the risk of making decisions with old data, or even worse - assumptions held within your business.
Add a little spark to your work and iterate the designs that pain users. And if you’re not starting with solving user needs at the very beginning, blow everything you know apart and start again.
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UX Design
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In Data We Trust: Max Levchin Blows Up Consumer Finance
User Research
You have data, but do you have meaning?
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How Badly Is Your UX Hurting Your SEO? (It Could Be Worse Than You Think)
44% say UX lacking with enterprise software
UX in eCommerce
Photo by Alexander Rhind for Vulpine
Photo by Alexander Rhind for Vulpine
The All Too Common Challenges with Open Source, Custom Ecommerce Website Design
The Customer is Always Right As Long As You Want Their Money
Coolness
Customer Experience Is A Culture Problem
A UX Legend On The Much-Rumored Death Of The Design Firm
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Ross Chapman
A weekly collection of product design, user research, cycling and coolness from @rosschapman of @etchuk
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