Issue #25 - UX design, User Research and eCommerce

There's been an awakening. Have you felt it? Businesses are waking up to the fact that to stay in bus
Issue #25 - UX design, User Research and eCommerce
By Ross Chapman • Issue #25 • View online
There’s been an awakening. Have you felt it? 
Businesses are waking up to the fact that to stay in business, you have to make users happy. If users aren’t happy, they’re angry. And anger leads to hate…
Empathy isn’t a buzzword: It’s a word used to describe an attitude we all need if we want to stay in business. Re-designs can often be the path to the dark side, ignoring previous learning and alienating your users with something new and unfamiliar. You need to unlearn what you have learned and start listening to users to understand their needs.
Thanks for reading!

UX Design
Personalized experiences
The last thing you need is a programmer
User Research
Twitter's Bright Future in India’s Hands
User experience vs user journeys
UX in eCommerce
Online User Ratings Are Useless, But We Believe Them Anyway
How to reduce Churn through better UX
Coolness
Project Include
Watch J.J. Abrams and Lin-Manuel Miranda Rap ‘Jabba Flow’
Here's to keeping your Jabba flow!
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Ross Chapman

A weekly collection of product design, user research, cycling and coolness from @rosschapman of @etchuk

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