Issue #15

A couple of days late, but just as great!I've been sharing my 10 UX Design Hacks this past week, with
Issue #15
By Ross Chapman • Issue #15
A couple of days late, but just as great!
I’ve been sharing my 10 UX Design Hacks this past week, with an audience in Winchester, UK, as well as my other contacts in the design industry. It seems to have resonated with some and others who ask: “Tell us more!” I hope to be going deeper on some of these tools and techniques in the coming weeks, but for now, check out the story below for more about my first talk of the year.
Here’s to hacking organisations to become more focused on their users.

UX Design
Speaking at Digital Hampshire
Speaking at Digital Hampshire
themediaflow, who organised Digital Hampshire this week reviewed the event on their blog. It was a great event and awesome to share some of my UX design hacks that they can start using in their companies. The slides are here too!
Facebook Enhances Everyone’s Like With Love, Haha, Wow, Sad, Angry Buttons
Humanity has been boiled down to six emotions. Facebook is rolling out its augmented Like button “Reactions” to all. I feel like this could feature massively in a HEART framework-type metric. Hopefully Facebook makes it open for all to use.
Wearable App design for iOS and Android
Want to get started in the world of Watch design? Here are some templates to get started!
Digital Disconnect Between User Experience And Business Results
Web and mobile professionals know the value of prompt performance metrics, but over three quarters of them report that their business and performance data is too siloed to provide them with the necessary visibility. I’ve noticed this in the past three companies I’ve worked in. Given that Digital Transformation is so important, why aren’t we fully embracing it?
User Research
Empathy mapping and user journey mapping are key techniques to understanding users. Once created, these can be valuable tools for making design decisions.
Circular Profile Pictures Accentuate Faces
Didn’t realise this! A square isn’t the best shape to use for a face because it makes it hard to visually process faces. Read on!
UX in eCommerce
I’ve been speaking to people about live chat this week. When users are closer to purchasing, sometimes they need a little extra help to get them over the line. It helps build trust and reaffirms great customer service - like explaining delivery and returns policies. Respond is a new customer service and brand monitoring tool from Buffer. It currently supports Twitter, but I’m sure it’ll expand. Also has Slack integration (as it should!)
How an eCommerce Site used Hotjar to Increase Online Sales By 30%
Wyldsson, an online ecommerce healthy food business, was able to increase online sales by 30% using Hotjar heatmaps and recordings. I’ve started using these tools and to have this valuable data in an easy-to-read format is gold - they have a free package too - so get measuring!
Coolness
Improve your photography with 16 tips from some of the industry's best photographers
I could always do with improving my photography. Creative Boom share 16 tips from the pros on techniques, tools and composition.
Why So Serious?
My friends at Vulpine are readying their new collection and have shared some awesome behind the scenes shots in the past week. MD Nick Hussey shares some thoughts and questions “Why So Serious?”
Thanks for reading!
Did you enjoy this issue?
Ross Chapman
A weekly collection of product design, user research, cycling and coolness from @rosschapman of @etchuk
Carefully curated by Ross Chapman with Revue. If you were forwarded this newsletter and you like it, you can subscribe here. If you don't want these updates anymore, please unsubscribe here.